Database Services

Database Services

Access to services such as 1-800 numbers or caller ID requires the ability to query a database to determine whether the call can be placed or the information can be made available. Database services include access to billing information, calling name (CNAM) delivery, toll-free database services (1-8xx), and calling card services. VoIP service providers can differentiate their services by providing access to numerous and unique database services. For example, to simplify fax access to mobile users, a provider might build a service that converts fax to e-mail. Another example might be to provide a call notification service that places outbound calls with prerecorded messages at specific times to notify users of such events as school closures, wake-up calls, or appointment reminders.